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Prepare for the new HP Customer Web Support Experience Coming in April
Get ready! HP is transforming and improving our customer support web experience. We are retiring the HP Support Center (HPSC) and integrating support for all HP products on the HP Customer Support website. We are also implementing an improved integrated support case management capability, MyHPSupport.
MyHPSupport features the following benefits:
The transition to HP Customer Support and MyHPSupport is planned for April 2017. Stay tuned for additional communications to get set for the change.
We are transitioning to a new HP Customer Support website and MyHPSupport capability in April. Carefully review the information below to plan your move off of HP Support Center and Support Case Manager.
Step 1: Prepare to set up your new account
Save your HP Passport e-mail login and password for later reference. You will use these same credentials to set up your account in the new MyHPSupport capability.
Step 2: Archive Case and Warranty Information
Your case history, contracts and warranty information will no longer be visible in the new website. Complete the following Get Set activities to record information from your current Support Case Manager account to ease the setup in the new website.