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Advisory: HP Network Adapter - Installation of HP Broadcom 1Gb Multifunction Drivers for Windows Server X64 Editions Component Version 7.8.50 (B) May Cause Black Screen After Reboot

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04383973

Version: 1

Advisory: HP Network Adapter - Installation of HP Broadcom 1Gb Multifunction Drivers for Windows Server X64 Editions Component Version 7.8.50 (B) May Cause Black Screen After Reboot
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-07-27

Last Updated: 2014-07-27


DESCRIPTION

After installation of HP NC-Series Broadcom 1Gb Multifunction Drivers for Windows Server x64 Editions Version 7.8.50 (b), the driver component installation will complete without any errors. However, after a subsequent reboot, any or all of the following conditions may occur:

  • A black screen may display after reboot
  • The system may boot to recovery mode
  • Network shares may become inaccessible
  • None of the network adapters may be displayed in the operating system

Due to the enumeration ordering of services and devices, these behaviors and potentially others may be seen.

SCOPE

Any HP ProLiant server running Windows Server 2008 SP2 x86 or x64, Windows Server 2008 R2 or Windows Server 2012 and HP Broadcom 1Gb Multifunction Drivers for Windows Server X64 Editions Component Version 7.8.50 (B) and configured with any of the following adapters:

  • HP NC373F PCI Express Multifunction Gigabit Server Adapter
  • HP NC373T PCI Express Multifunction Gigabit Server Adapter
  • HP NC382i Integrated Dual Port Multifunction Gigabit Server Adapter
  • HP NC382m Dual Port 1GbE Multifunction BL-c Adapter
  • HP NC382T PCI Express Dual Port Gigabit Server

RESOLUTION

This issue is corrected in Smart Component cp023518.exe for the HP Broadcom 1Gb Multifunction Drivers for Windows Server x64 Editions, version 7.8.50.0 (D), dated 16 May 2014. Download and install cp023518.exe from one of the following URLs:

Note: The component version 7.8.50 (B) should not be used for installation due to this issue. Only use component version 7.8.50 (D) or later versions to correct this issue.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP NC373F PCI-E Multifunction 1000SX Gigabit Svr Adapter(Standard HP Product), HP NC373T PCI-E Multifunction Gigabit Server Adapter(Standard HP Product), HP NC382T PCI Express Dual Port Multifunction Gigabit Server Adapter(Standard HP Product), HP NC382i Integrated Dual Port PCI Express Gigabit Server Adapter(Standard HP Product), HP NC382m PCI Express Dual Port Multifunction Gigabit Server Adapter, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant DL160 Gen8 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320e Gen8 v2 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 Server, HP ProLiant SL4545 G7 Server
Operating Systems Affected: Microsoft Windows Server 2008, Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04383973
©Copyright 2014 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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