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Advisory: (Revision) - HP Integrated Lights-Out 4 - FIRMWARE UPDATE REQUIRED: Intermittent Non-Maskable Interrupt (NMI) Events May Occur on ProLiant Gen8 Servers with HP Integrated Lights-Out 4 Firmware Versions 1.30, 1.32, 1.40 and 1.50

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04332584

Version: 4

Advisory: (Revision) - HP Integrated Lights-Out 4 - FIRMWARE UPDATE REQUIRED: Intermittent Non-Maskable Interrupt (NMI) Events May Occur on ProLiant Gen8 Servers with HP Integrated Lights-Out 4 Firmware Versions 1.30, 1.32, 1.40 and 1.50
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-09-17

Last Updated: 2014-09-17


DESCRIPTION

Document Version
Release Date
Details
4
09/17/2014
Updated with additional symptoms to help identify this issue.
3
08/11/2014
Updated IMPORTANT statement and Resolution to indicate HP strongly recommends updating the iLO 4 firmware to version 1.51 to prevent this issue from occurring
2
07/08/2014
Updated with additional information
1
06/24/2014
Original document release
IMPORTANT: The firmware update in this advisory is considered a critical fix and is required to prevent or correct the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance, including server lock-ups. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

In rare instances, on a ProLiant Gen8-series server with HP Integrated Lights-Out 4 (iLO 4) Firmware Versions 1.30, 1.32, 1.40 or 1.50, intermittent Non-Maskable Interrupt (NMI) events may occur. After rebooting the server, the operating system loads properly and no additional impact to system operation will occur. HP has provided a permanent solution to this issue in an updated version of iLO 4 firmware, available for download by following the instructions in the Resolution section of this advisory. HP strongly recommends updating the iLO 4 firmware to version 1.51, even if the issue has not occurred, in order to prevent this issue from occurring.

If this issue occurs, the operating system will indicate that an NMI has happened; however, the specific indication will vary by OS:

  • VMware ESXi operating systems will experience a Purple Screen of Death (PSOD).
  • Linux operating systems will display a message indicating that an NMI occurred.
  • Windows will become completely unresponsive or experience a Blue Screen of Death (BSOD).

The Integrated Management Log (IML) will contain NO information about the NMI event. This issue has been reported in both virtualized and non-virtualized operating system environments and can occur due to an unexpected PCIe event in the iLO 4 subsystem that may result in an NMI when iLO 4 is gathering system management information. This affects the Integrated Lights-Out 4 (iLO 4) subsystem and is specific to iLO 4 Firmware Versions 1.30, 1.32, 1.40 and 1.50.

SCOPE

Any HP ProLiant Gen8-series server with any of the following:

  • iLO 4 Firmware Version 1.30
  • iLO 4 Firmware Version 1.32
  • iLO 4 Firmware Version 1.40
  • iLO 4 Firmware Version 1.50

RESOLUTION

To prevent this issue from occurring, download iLO 4 Firmware Version 1.51 (or later):

  1. Click on the following link:

    http://www.hp.com/support/iLO4

  2. Select the appropriate operating system.
  3. Click on "Firmware - Lights-Out Management."
  4. Locate, download, and install iLO 4 Firmware Version 1.51 (or later).

HP strongly recommends updating the iLO 4 firmware to version 1.51, even if the issue has not occurred, in order to prevent this issue from occurring.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP 3PAR StoreServ File Controller, HP 3PAR StoreServ File Controller v2 Storage, HP ConvergedSystem 500 For SAP HANA Scale-Up Configurations, HP ConvergedSystem 500 For SAP HANA Scale-out Configurations, HP ConvergedSystem 500 for SAP HANA Scale-out Configurations, HP ConvergedSystem 500 for SAP HANA Scale-up Configurations, HP Integrated Lights-Out 4 (iLO 4), HP Integrated Lights-Out 4 (iLO 4) Firmware for ProLiant Gen8 Servers(Standard HP Product), HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant DL160 Gen8 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320e Gen8 v2 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant MicroServer Gen8, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL2500 Scalable System, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL4540 Gen8 Server, HP StoreEasy 1000 Storage, HP StoreEasy 1430 Storage(Standard HP Product), HP StoreEasy 1530 Storage(Standard HP Product), HP StoreEasy 1630 Storage(Standard HP Product), HP StoreEasy 1830 Storage(Standard HP Product), HP StoreEasy 3000 Gateway Storage, HP StoreEasy 3000 Gateway Storage Blade, HP StoreEasy 3830 Gateway Storage(Standard HP Product), HP StoreEasy 3830 Gateway Storage Blade(Standard HP Product), HP StoreEasy 3840 Gateway Storage, HP StoreEasy 3840 Gateway Storage Blade, HP StoreEasy 5000 Storage, HP StoreEasy 5530 Storage(Standard HP Product), HP StoreVirtual 4130 600GB SAS Storage(Standard HP Product), HP StoreVirtual 4330 1TB MDL SAS Storage(Standard HP Product), HP StoreVirtual 4330 450GB SAS Storage(Standard HP Product), HP StoreVirtual 4330 900GB SAS Storage(Standard HP Product), HP StoreVirtual 4330 FC 900GB SAS Storage(Standard HP Product), HP StoreVirtual 4530 2TB MDL SAS Storage, HP StoreVirtual 4530 3TB MDL SAS Storage, HP StoreVirtual 4530 450GB SAS Storage, HP StoreVirtual 4530 600GB SAS Storage, HP StoreVirtual 4730 600GB SAS Storage, HP StoreVirtual 4730 900GB SAS Storage, HP StoreVirtual 4730 FC 900GB SAS Storage
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04332584
©Copyright 2014 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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