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Advisory: (Revision) HP ProLiant Servers - HP Smart Array P212/P410/P410i/P411/P711m/P712m/P812 Controllers Configured with One or More Spare Drives and Firmware Version 6.40 (or Earlier) May Halt with "Lockup Code = 0xAB" Within 64, 128, or 256 Days

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04325462

Version: 3

Advisory: (Revision) HP ProLiant Servers - HP Smart Array P212/P410/P410i/P411/P711m/P712m/P812 Controllers Configured with One or More Spare Drives and Firmware Version 6.40 (or Earlier) May Halt with "Lockup Code = 0xAB" Within 64, 128, or 256 Days
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-07-11

Last Updated: 2014-07-11


DESCRIPTION

Document Version
Release Date
Details
3
07/11/2014
Added Windows Server as an affected operating system and added the Windows Server component for HP Smart Array Controller Firmware Version 6.48 to the Resolution.
2
07/03/2014
Updated the Scope to restrict this issue to servers running Linux, and updated the Resolution with Smart Array Controller Firmware Version 6.48, which corrects this issue.
1
06/10/2014
Original Document Release.

HP Smart Array Controllers listed in the Scope section (below) configured with one or more SATA Hard Disk Drives (HDDs) or Solid State Drives (SSDs) configured as Online Spare Drives and running Firmware Version 6.40 (or earlier) may halt with "lockup code = 0xab" under Linux, after running up to 64, 128, or 256 days.

When this occurs, the following Power-On Self-Test (POST) and Integrated Management Log (IML) error messages will be generated:

POST Error Message

1719-Slot 0 Drive Array - A controller failure event occurred prior to this
power-up. (Previous lock up code = 0xab)

IML Error Message

1719 - A controller failure event occurred prior to this power-up

SCOPE

Any HP ProLiant server listed under Platforms Affected configured with any of the following HP Smart Array Controllers running Firmware Version 6.40 (or earlier):

  • HP Smart Array P212 Controller
  • HP Smart Array P410 Controller
  • HP Smart Array P410i Controller
  • HP Smart Array P411 Controller
  • HP Smart Array P711m Controller
  • HP Smart Array P712m Controller
  • HP Smart Array P812 Controller

Note: This issue occurs only on HP Smart Array Controllers with one or more HP SATA HDDs or SSDs configured as Online Spare Drives. Smart Array Controllers configured with SAS HDDs or SSDs are NOT affected.

RESOLUTION

To prevent this issue from occurring, update to Smart Array Controller Firmware Version 6.48, which is available for download at the following ftp locations:

Windows Server

Linux

This fix will be included in a future version of the Service Pack for ProLiant (SPP). This advisory will be updated when more information becomes available.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to HP Smart Array P-series Controllers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +"Smart Array P" +Controller


Hardware Platforms Affected: HP D2000 Disk Enclosures, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant DL580 G7 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL980 G7 Server, HP ProLiant SL390s G7 Server, HP Smart Array P212 Controller, HP Smart Array P410 Controller, HP Smart Array P410i Controller, HP Smart Array P411 Controller, HP Smart Array P711m Controller, HP Smart Array P712m Controller, HP Smart Array P812 Controller
Operating Systems Affected: Microsoft Windows Server 2003, Microsoft Windows Server 2003 R2, Microsoft Windows Server 2008, Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2, Red Hat Enterprise Linux 5 (x86), Red Hat Enterprise Linux 5 (x86-64), Red Hat Enterprise Linux 6 (x86), Red Hat Enterprise Linux 6 (x86-64), Red Hat Enterprise Linux 7 (AMD64/EM64T), SUSE Linux Enterprise Server 12 (AMD64/EM64T)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04325462
©Copyright 2014 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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