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Advisory: (Revision) HP ProLiant Gen8 Servers - Instructions for Upgrading an HP ProLiant Gen8 Server From an Intel Xeon Processor E5-2600, E5-2400, or E5-4600 to an Intel Xeon Processor E5-2600 v2, E5-2400 v2, or E5-4600 v2

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03911173

Version: 6

Advisory: (Revision) HP ProLiant Gen8 Servers - Instructions for Upgrading an HP ProLiant Gen8 Server From an Intel Xeon Processor E5-2600, E5-2400, or E5-4600 to an Intel Xeon Processor E5-2600 v2, E5-2400 v2, or E5-4600 v2
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-10-13

Last Updated: 2014-10-13


DESCRIPTION

Document Version
Release Date
Details
6
10/13/2014
Updated Resolution to state that once the processor is changed, if a NIC Team exists, it will need to be dissolved and re-teamed.
5
05/15/2014
Updated link to self-upgrade package and added additional platform
4
03/04/2014
Updated document to include processor information for Intel Xeon Processor E5-4600 and E5-4600 v2
3
01/08/2014
Updated document with additional information regarding Intel Xeon Processor platforms and links to related documentation
2
09/26/2013
Updated document with specific instructions on performing the processor upgrade
1
09/10/2013
Original document release

Certain ProLiant Gen8 servers now support upgrading the processor type from an Intel Xeon Processor E5-2600 to an Intel Xeon Processor E5-2600 v2 or an Intel Xeon Processor E5-2400 to an Intel Xeon Processor E5-2400 v2 or an Intel Xeon Processor E5-4600 to an Intel Xeon Processor E5-4600 v2.

If the server platform is not listed in this advisory, then the upgrade is not supported and should not be attempted.

Do not attempt to upgrade the processor without following the instructions detailed in the Resolution section of this advisory.

Refer to the "Platform Specific Information" section in the Resolution of this advisory for more specific information on upgrades for specific ProLiant servers.

SCOPE

Only the ProLiant Gen8 servers detailed below can be upgraded from an Intel Xeon Processor E5-2600 to an Intel Xeon Processor E5-2600 v2 or an Intel Xeon Processor E5-2400 to an Intel Xeon Processor E5-2400 v2 or an Intel Xeon Processor E5-4600 to an Intel Xeon Processor E5-4600 v2 using the self-upgrade procedure described in this document.

Any of the following ProLiant Gen8 servers attempting an upgrade from an Intel Xeon Processor E5-2600 to an Intel Xeon Processor E5-2600 v2:

  • HP ProLiant BL460c Gen8 Server Blade
  • HP ProLiant DL360p Gen8 Server
  • HP ProLiant DL380p Gen8 Server
  • HP ProLiant ML350p Gen8 Server
  • HP ProLiant WS460c Gen8 Graphics Server Blade

Any of the following ProLiant Gen8 servers attempting an upgrade from an Intel Xeon Processor E5-2400 to an Intel Xeon Processor E5-2400 v2:

  • HP ProLiant BL420c Gen8 Server Blade
  • HP ProLiant DL360e Gen8 Server
  • HP ProLiant DL380e Gen8 Server
  • HP ProLiant ML350e Gen8 v2 Server
  • HP ProLiant SL4540 Gen8 Server

Any of the following ProLiant Gen8 servers attempting an upgrade from an Intel Xeon Processor E5-4600 to an Intel Xeon Processor E5-4600 v2:

  • HP ProLiant BL660c Gen8 Server Blade
  • HP ProLiant DL560 Gen8 Server

Note: Refer to the respective server QuickSpecs for E5-2600 v2 or E5-2400 v2 or E5-4600 v2 processor Option Kit SKUs (e.g. -B21 SKUs).

RESOLUTION

Only the ProLiant Gen8 servers detailed in the Scope section above can be upgraded from an Intel Xeon Processor E5-2600 to an Intel Xeon Processor E5-2600 v2 or an Intel Xeon Processor E5-2400 to an Intel Xeon Processor E5-2400 v2 or an Intel Xeon Processor E5-4600 to an Intel Xeon Processor E5-4600 v2 using the self-upgrade procedure described in this document.

IMPORTANT: If upgrading your ProLiant Gen8 server with new processors for the first time, HP highly recommends that HP Technology Services assists in this upgrade. To engage HP Technology Services to perform the upgrade, contact HP TS Sales ( http://www.hp.com/support ) or your local HP Authorized Re-seller, and inquire about the Intel Xeon Processor E5-2600 to E5-2600 v2 or Intel Xeon Processor E5-2400 to E5-2400 v2 or Intel Xeon Processor E5-4600 to E5-4600 v2 Upgrade Service for HP ProLiant Servers. The service will be delivered under a Time & Material basis.

The bootable media update detailed below is the only method HP supports for performing this self-upgrade.

CAUTION: This Customer Advisory should be read in its entirety before attempting an upgrade. Failure to follow the instructions in their entirety may result in permanent damage to your systems, which will prevent the server from booting, and may void the warranty and/or support coverage for your systems. This upgrade process is different from traditional upgrade methods. If you choose to proceed with the self-upgrade option without using the HP supported bootable media, you do so at your own risk.

The self-upgrade package can be downloaded from the following URL:

ftp://ftp.hp.com/pub/softlib2/software1/cd/p355461430/v96920

UPGRADE REQUIREMENTS:

Before beginning the upgrade process, the server to be upgraded must have Intel Xeon E5-2600 or Intel Xeon E5-2400 or Intel Xeon E5-4600 processor (s) installed. The Intel Xeon E5-2600 v2 or Intel Xeon E5-2400 v2 or Intel Xeon E5-4600 v2 processor will not be installed until the end of the upgrade process. See below for detailed instructions.

Some server options may not be supported with an E5-2600 v2 or E5-2400 v2 or E5-4600 v2 processor. Check your server QuickSpecs to ensure compatibility with the E5-2600 v2 or E5-2400 v2 or E5-4600 v2 processor.

The self-upgrade package is delivered as an ISO file. Choose one of the following HP-supported upgrade options:

Upgrade OPTION 1: Burn the ISO file to optical media (CD or DVD) and boot the optical media.

Upgrade OPTION 2: Mount the ISO file as an iLO virtual drive and boot the virtual drive.

Upgrade OPTION 3: Create a bootable USB key image on Windows (a) or Linux (b) and boot from it. This method will ERASE ALL CONTENTS of the USB key.

a. To create the bootable USB key on a computer running Microsoft Windows, burn the ISO image to optical media and then run the file hpsubkey.exe in the \usb\hpusbkey directory. Follow the program's instructions to create a bootable USB key. It will only work when using optical media as a source not directly with the ISO file.

b. To create the bootable USB key on a computer running Linux, run the included script /mkusbkey.sh and pass it the USB device you would like to use. Assuming the USB key is at /dev/sdx, type:

> sudo ./mkusbkey.sh /dev/sdx

NOTE: This script will ERASE ALL CONTENTS of the USB key.

Insert the USB key on the system you wish to upgrade and boot the system off this media.

After starting the upgrade program, the program will display "Press ENTER to start the upgrade process." If no key is pressed within 10 seconds, the upgrade process will begin automatically. If you type "noprompt" at this time, then the process will not require additional interaction and will reboot when the program has completed, regardless of whether the update is successful. See the section "Automating Updates" below for additional instructions on how to automate the upgrade process.

WARNING: The upgrade process CANNOT be interrupted or permanent system damage can occur!

The upgrade process may take as long as 10-12 minutes to complete. The upgrade process is not complete until you see an "UPDATE PROCESS RESULT" message displayed. During the upgrade process, you will see flash components running but there will be no status displayed of the flash process itself.

Press ENTER to begin the upgrade process or wait 10 seconds and the process will begin automatically.

IF THE UPDATE PROCESS IS SUCCESSFUL:

If the text "UPDATE PROCESS RESULT: SUCCESS" is displayed, the process was successful and the program will display, "Press [ENTER] to reboot". Pressing [ENTER] will restart the system.

After the system has restarted, the firmware updates will be complete and you should shut the system down, remove power (unplug) the system, and follow the instructions in the processor option kit to replace the Intel Xeon Processor E5-2600 with an Intel Xeon Processor E5-2600 v2 or Intel Xeon Processor E5-2400 with an Intel Xeon Processor E5-2400 v2 or Intel Xeon Processor E5-4600 with an Intel Xeon Processor E5-4600 v2.

After successfully performing this update process, please follow your normal update process to ensure that your system has the latest HP software and firmware available.

If the Intel Xeon Processor E5-2600 v2 server is downgraded to a System ROM revision earlier than 09/08/2013, the system will no longer boot with an Intel Xeon Processor E5-2600 v2 installed.

If the Intel Xeon Processor E5-2600 v2 server has LRDIMMs installed and the System ROM is downgraded to a revision earlier than 09/18/2013, the server will no longer boot.

If the Intel Xeon Processor E5-2400 v2 server is downgraded to a System ROM revision earlier than 11/12/2013, the system will no longer boot with an Intel Xeon Processor E5-2400 v2 installed.

If the Intel Xeon Processor E5-4600 v2 server is downgraded to a System ROM revision earlier than 12/20/2013, the system will no longer boot with an Intel Xeon Processor E5-4600 v2 installed.

The upgrade process is now complete.

IF THE UPDATE PROCESS FAILS:

If the message, "UPDATE PROCESS RESULT: FAIL" is displayed, then the update process has failed and the following text will appear:

UPDATE PROCESS RESULT: FAIL

Flash process FAILED PLEASE, REBOOT AND TRY AGAIN


If you continue to have problems please contact HP support.

[L] View log file
[F] View debug information
[R] Reboot
Enter a menu option or any other key to reboot.

Press ENTER or R to reboot the system, L to view the log file for detailed information on the flash status, or F to view debug information.

NOTE: If the upgrade process is not successful after two attempts, please contact HP for support.

Automating Updates

On USB key updates, the update process can be automated by adding the kernel parameter "noprompt."

label noprompt kernel vmlinuz append initrd=initrd.img root=/dev/ram0 rw ramdisk size=498800 ide=nodma ide=noraid pnpbios=off numa=off edd=off loglevel=1 media=net iso1=nfs://nfsserver.localdomain.net/path/to/spp.iso sstk conf=toolkit.conf sstk script=/ivbupdate.sh hostname=customprefix- noprompt

NOTE: The system will reboot when the upgrade completes regardless of whether the upgrade was successful or not. Please see the section below "Saving log files during automatic updates" for instructions on how to save the log files for later review.

Saving Log Files During Automatic Updates

The log files can be saved during an automatic update or when updating multiple machines by adding the kernel parameter logurl:

logurl=http://localserver.localdomain.net/save_logs.php

When the logurl parameter is provided, the update process will perform an HTTP post to the provided URL. The logs can be examined on a webserver at a later time.

See scripts/save_logs.php as an example.

PLATFORM SPECIFIC INFORMATION

Please refer to this section for specific information and related links to the upgrade process for specific platforms:

Refer to the respective server QuickSpecs for E5-2400 v2 or E5-2600 v2 or E5-4600 v2 processor Option Kit SKUs (e.g. -B21 SKUs).

  • For ProLiant DL360p Gen8 Servers:

Customers who have ProLiant DL360p Gen8 servers with E5-2600 processors and want to upgrade to E5-2600 v2 processors may need to contact their HP representative for a list of processor SKUs that are compatible with that system. Refer to the following advisories:

Customer Advisory c03928282, "HP ProLiant DL360p Gen8 Server - New Screw-Down Processor Heatsink, System Board Spare Part Numbers and Support Process:"

http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=emr_na-c03928282

Customer Advisory c04010587, "HP ProLiant DL360p Gen8 Server with Intel Xeon E5-2600 (Sandy Bridge) - IMPORTANT: New Processor Option Kit Part Numbers Must Be Ordered as a Result of Transitioning from Caged Processor Heatsink to Screw-Down Processor Heatsink:"

http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=emr_na-c04010587

  • For ProLiant ML350p Gen8 Servers:

For customers that have ProLiant ML350p Gen8 servers and wish to upgrade to Intel Xeon E5-2600 v2 processors, a separate advisory has been developed for ProLiant ML350p Gen8 servers because a potential exists that a latch option kit will be required for their upgrade. Refer to the Advisory, " ProLiant ML350p Gen8 Server - Air Baffle Interference With the DIMM Slot May Occur After Upgrading the Processor from an Intel Xeon E5-2600 to an Intel Xeon E5-2600 v2 Processor," at the following URL:

http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=emr_na-c04076536

  • For ProLiant BL460c Gen8 Server Blades:

Refer to Customer Notice c04076563, "ProLiant BL460c Gen8 Server Blade and HP ProLiant WS460c Gen8 Workstation Blade - Heat Sink Kit Selection For Intel Xeon E5-2600 v2 (Ivy Bridge) Processor Upgrade Kits," available at the following URL:

http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=emr_na-c04076563

Note: Once the processor is changed, if a NIC Team exists, it will need to be dissolved and re-teamed.


RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant SL4540 Gen8 3 Node Server, HP ProLiant WS460c Gen8 Graphics Server Blade
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03911173
©Copyright 2014 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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